HubSpot Service Hub Implementation for Better Retention and Revenue
Service teams play a critical role in revenue growth — but most companies can’t see what’s happening after the deal closes.
We implement HubSpot Service Hub as a core part of your RevOps system, giving leadership clear visibility into customer health, support performance, renewal readiness, and expansion opportunities.
Who This is For
This implementation is built for companies that:
- Struggle to understand customer health or churn risks
- Have no visibility into support volume, ticket patterns, or service quality
- Want unified data from first touch → closed deal → customer experience
- Need customer success, support, and sales aligned instead of siloed
- Are ready for expansion and renewal workflows
- Want to elevate customer experience as a strategic revenue function
Works especially well for:
Manufacturing
Professional Services
Scaling B2B Companies
HubSpot Referral Customers
The Revenue Problem We Solve
Most companies track revenue only until the point of sale. After that, they’re blind.
Without Service Hub implemented as part of RevOps, teams struggle to answer:
- How healthy are our customers?
- Which issues are slowing down adoption or causing churn?
- Where do upsell opportunities live?
- Is service impacting revenue positively or negatively?
And leadership has no unified reporting across the lifecycle.
Service Hub fixes this by aligning support, success, marketing, and sales around one truth.
What's Included
Your Service Hub implementation includes:
Support & Success System Architecture
- Ticket pipelines with entry/exit criteria
- SLAs, priority levels, escalation rules
- Service-to-sales handoff and renewal alignment
- Customer lifecycle + service lifecycle integration
HubSpot Configuration
- Ticket routing & automation
- Knowledge Base setup (optional)
- Customer feedback tools: CSAT, NPS, CES
- Shared inbox + conversation routing
Customer Health & Retention Dashboards
- Customer health score modeling
- Ticket-to-churn correlation
- Customer engagement & satisfaction insights
- Renewal + expansion forecasting
Cross-Team Alignment
- Integration with Sales Hub for renewal/upsell visibility
- Integration with Marketing Hub for customer marketing
- Full lifecycle reporting from first touch → loyal customer
Optional Add-Ons
Knowledge Base Buildout
Customer Success Automation
Product/ERP Integration
AI Support Tools
Advanced Customer Health Modeling
How it Works
Typical Timeline: 6–10 weeks
Customer Journey Mapping & Current-State Audit
Identify gaps, handoff inefficiencies, and customer lifecycle alignment.
Service Hub Build & Automation
Ticket pipelines, routing, inbox, SLAs, surveys, knowledge base.
Customer Health & Retention Infrastructure
Health scoring, dashboards, alerts, renewal/expansion visibility.
Training & Go-Live
Support team training, playbooks, process documentation.
Expected Outcomes
With Service Hub implemented, you’ll have:
Clear customer health visibility
Better retention and reduced churn
Faster support response times
More consistent customer experience
Predictable renewal and expansion cycles
Unified lifecycle reporting across the entire customer journey
When paired with Sales Hub + Loop Marketing, you get complete RevOps visibility from first touch → closed deal → loyal customer.
Pricing Guidance
Service Hub implementations typically range from:
$10,000 – $40,000+
Pricing depends on:
- Customer success complexity
- Number of pipelines and ticket types
- SLA, escalation, and automation needs
- Knowledge Base or ERP integrations
Real Results from Real Clients
Discover how businesses are scaling smarter with our HubSpot RevOps strategies.
“The team at Modgility has been able to help us integrate our legacy ERP with HubSpot CRM to collect Sales data and insights that help us make better decisions. They also did a great job building our website and are currently developing a custom e-commerce platform for us as well.”
Dean Payne
Bearing & Drive Systems
“The team at Modgility was able to integrate our ERP system, Quickbase, with HubSpot CRM allowing our Sales reps to be more efficient in their Sales activities and give management better insight into performance. Their attention to detail and customer service is outstanding! The ROI is obvious. Customers are seeing us as the leaders in our industry now.”
Patrick Di Marco
Compliant Healthcare Technologies, LLC
“Modgility helped us determine the metrics and data required to set goals to be where our company wanted to be.”
Jeannine Volchko
Lumitex
“With Modgility's guidance, inbound transformed my business, growing our sales revenue by 226% in less than a year.”
Rob Palmer
Weed Pro
“Modgility’s strategies are comprehensive and effective, and I have nothing but praise for the whole organization.”
Stewart Unsdorfer
Central HTG
“With Modgility's training and coaching, we have transformed our business, growing our sales revenue by 949% in less than a year.”
Michael Wilhelm
Holladay Grace Roofing
Complete the Revenue Lifecycle with Customer Success Visibility
Add-ons to Expand your RevOps Systems:
HubSpot Sales Hub Implementation
Pipeline visibility, rep accountability, forecasting accuracy, and deal velocity insights.
Loop Marketing Implementation
.Marketing + Content Hub. Scalable marketing execution, AI-powered content production, and full-funnel attribution tied to revenue.
HubSpot Data Hub Implementation
Clean, reliable customer data, automated data quality workflows, and accurate reporting across all hubs.
AI Coaching / Enablement
Equip your team to execute modern marketing and sales workflows using HubSpot’s AI tools — without adding headcount.